DEAKIN UNIVERSITY (VIC)
An award-winning Smarter Parking Solution
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OVERVIEWDeakin University was after a parking, permit and enforcement solution that can replace its existing legacy infrastructure and will answer their very specific requirements. This project ended being awarded the Deakin Vice-Chancellor’s “2017 Award for Outstanding Contribution through Innovation that Spans the Experience promise”. BACKGROUNDThe project for Deakin University included an integrated parking management system for open air and non-gated multi-level car parks. The extensive rollout began in November 2015 and consisted of these solutions: CellOPark PAYG (Pay-by-App, Pay-By-Plate machines, Pay-by-Phone, Pay-by-Web), ), Mobile LPR, web-based enforcement validation tools and the vPermit (Virtual parking permits) payment solution including integration with legacy Systems within the University such as payroll, Student Identity, Staff Identity |
THE CHALLENGES SCS ADDRESSED
1. CUSTOMISATION – The university required customised development to allow for the integration to their internal systems (like HR, finance etc.).
2. MULTI CHANNELS – The parking project was further expanded to integrate with Pay-by-Plate machines combined with vCompliance and Mobile License Plate Recognition.
3. DATA-DRIVEN – Enabling the parking management to gather data and enhance decision making and resource allocation.
4. IMPROVED WORKING CONDITIONS – helping enhance the working conditions of Deakin University’s enforcement officers.
5. ENHANCE THE CUSTOMER EXPERIENCE – by making parking easier in terms of ease of payment and reducing frustration arising from inoperative machines or the need to return to the vehicle to display a ticket.
6. REDUCE COSTS – By reducing the need to introduce and/or replace expensive Pay & Display meter equipment and to avoid the associated capital expenditure.
7. INCREASED REVENUES – by properly collecting all parking fees due to Deakin University from end-users.
THE RESULTS
1. BETTER SAVINGS FOR MOTORISTS – Through the implementation of Pay-as-you-Go permit solution, Deakin has managed to save the average motorist over 25% on their previous parking costs. Now motorists only pay for the time they actually parked for as opposed to loading up machine and hoping for the best.
2. AN ADVANCED TECHNOLOGY – As mentioned in the news – we were able to “move Deakin’s archaic parking permit and enforcement processes into the 21st Century”.
3. A GREENER, CHEAPER MORE EFFICINET PROCESS – The virtual permit platform has provided huge increases in efficiency, reduced costs by offering a greener solution to providing parking permits. Permits are no longer required to be printed and displayed and this has meant that Deakin has reduced costly permit machine infrastructure by 71% and queuing for permits has become a thing of the past.
4. AN AWARD WINNING PROJECT – This Cloud parking solution was recently awarded the Deakin Vice-Chancellor’s “2017 Award for Outstanding Contribution through Innovation that Spans the Experience promise”. The success of the system has been witnessed by the high uptake of users to the new platform.
